We surveyed 1800 professionals to understand how they engage with customers around the world.
Download this report to access these exclusive findings.
In today's digital world, consumers are exposed to more companies, products, and services than ever before. There's just one catch—they all speak different languages. As globalization continues to connect brands with people, language defines how and if companies can communicate with customers.
This report explores how leading companies are planning, building, and scaling the customer experience on a global scale.
70% of companies report that less than half of their customer touchpoints are multilingual
90% of businesses consider GX a priority, but 40% don't effectively manage it
65% of companies report a lack of cohesive messaging across locales and markets