REPORT

The State of Global Experience in 2022

We surveyed 1800 professionals to understand how they engage with customers around the world.

Download this report to access these exclusive findings.

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What will you learn?

In today's digital world, consumers are exposed to more companies, products, and services than ever before. There's just one catchthey all speak different languages. As globalization continues to connect brands with people, language defines how and if companies can communicate with customers.

This report explores how leading companies are planning, building, and scaling the customer experience on a global scale.

TRUSTED BY COMPANIES WORLD WIDE

Key Takeaways

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Reduce fragmented experiences

70% of companies report that less than half of their customer touchpoints are multilingual 

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Business strategy and execution gaps

90% of businesses consider GX a priority, but 40% don't effectively manage it

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Lack of cohesive messaging

65% of companies report a lack of cohesive messaging across locales and markets